FAQ

Welcome to the Success Creations. We are a premier mask company proudly operating at the New Jersey Shore for over 30 years. We specialize in designing and creating some of the most original and gorgeous handmade masquerade masks available today.  Masquerade masks are all we do, and you will surely see that difference in the quality of our designs. Our comfortable quality masks will make you feel special at any masquerade mask event.

Our talented mask designers bring each of our original, unique, and high-quality masquerade masks to life. Each mask is carefully decorated by hand using only the finest materials available and is checked for quality to ensure that our customers receive a mask that they will love and be excited to show off at their party or masquerade ball!

What are your masks made of?
Our Basic masks, which are also the masks that we use to decorate our Designer masks with, are specially made for us in Italy, the birthplace of the masquerade mask. They are made of a strong durable material which is firm but flexible. The front of the mask is bonded with a luxurious fabric. The back is lined with a smooth cotton fabric to allow for maximum comfort. They are lightweight, one-size-fits-almost all adults.

What are your holding sticks made from?
We offer clear sticks as well as color coordinated sticks which are matched to your mask by our designers. Our sticks are sturdy and look great on your masquerade mask!

Can you design a custom mask for me?  Do you do slight customizations?
We can do slight customizations, such as feather, stick, or color. Please email any requests and we will consult with our designers to see if changes are available. We have done our best to create a variety of styles so that there is something for everyone.

Do all of your masks come with a headband or fastener?
Yes, all of our masks come standard with an adjustable elastic headband.  Also, many of our Designer Masks are made with ribbon ties or mask sticks, in which case the elastic band is removed and replaced with either of those additions.

Can I get a mask with a stick, but leave the headband or ribbon ties on as well? Are your mask sticks removable?
When we attach a stick or handle to a mask, we cover the area where the headband attaches, both for aesthetic and practical purposes.  Therefore, we are unable to make masks with both a headband and a mask stick.

How do you package the masks?  Will they arrive in good condition?
We know that our product line is sometimes fragile, and with over our 25 years in this industry we have learned to package our masks carefully and securely so that they arrive in beautiful condition

Masks are first sealed in a plastic bag, and then carefully placed in a sturdy box, which is laden with packing paper in a way that will both preserve the shape of the mask and feathers in transit and ensure that it is secure and does not shift around inside the package.  You can rest assured that your mask will arrive in great condition when ordering with us!

What is your return policy? 

We accept returns requests that are placed within 7 days after receiving your order.  Return Requests made after this period cannot be accpted. Shipping charges are non-refundable. A refund will be issued for your mask once your refund has been approved and your mask is received back in our warehouse.
Please note that our return rate is exceptionally, low and we have thousands of happy customers!

CUSTOMER SERVICE:

Customer Service is available by email: sales@successcreations.com, or by telephone: (848)-238-7511 during normal business hours: Monday - Friday from 8 am to 4 pm. For FASTEST results, EMAIL for information and include your order number. Please see the shipping and return sections for immediate information or contact us with any questions you may have about products, refunds or shipping. Your order number is necessary for specific order information, if applicable. General questions do not require an order number. Returns are best handled by email, please email for return request authorization or any issues. Any claims due to shipping issues, late, damage or incorrect product received must be made by email within 7 days of delivery. Please open all packages and inspect immediately.

SHIPPING:

For all shipping we use USPS. Orders placed before 11am EST, will be shipped the same day. Orders placed after 11am will be shipped the same day or the following business day.
An email from USPS will be sent to you with tracking information.

We offer 3 types of shipping:

Standard Mail shipping which has a delivery time of 3 – 7 business days to the Continental US.

Priority Mail shipping has a delivery time of 2 – 3 business days to the Continental US.

Express Mail shipping has a delivery time of 1 – 2 business days to the Continental US.

Peak season and unforeseen weather events, truck or airline breakdowns or backups, natural disasters and other issues can delay the mail, unfortunately this is beyond our control. Priority Mail, and USPS Express Mail.   Please be certain your shipping address is correct for USPS shipping. If you are ordering at peak holiday season, expedited shipping is recommended. Please open and inspect all items upon delivery for breakage and correct product. Please contact us within 3 days of delivery with any issues with delivery breakage or wrong product claims. When contacting us, please provide your order name, order number, and date of purchase so that we can answer your questions.

TAXES:

Orders from customers located in New Jersey will be charged sales tax on purchase price. Customers located in other states will not be charged sales tax unless mandated by state law. Consumers are responsible for paying the use tax according to their states policy if not collected and remitted at time of purchase.

PRIVACY POLICY:

Ordering online with Success Creations is secure and convenient. We recognize that your privacy and security are, important and we are devoted to ensuring that your personal information is safe. We do not use or sell your personal information.